Our guidance is free
Riverdesk's admissions and scholarship guidance is provided to students and their families at no charge. We do not ask students for payment to shortlist courses, prepare applications or advise on scholarships and visas. Because there is no fee, there is nothing for us to refund.
How we are supported
We are supported by partner institutions when a student successfully enrols. This arrangement is between Riverdesk and the institution and does not create any cost or obligation for you.
Third-party fees
Some steps in the admissions process carry fees charged directly by others — for example application fees, deposits, tuition, visa charges or examination fees set by universities and government bodies. These are not paid to Riverdesk, and any refund of them is governed entirely by the policy of the organisation that collected them. We will gladly point you to the right contact if you need to request one.
Optional paid services
If at any time we offer a specific optional service that carries a fee, the terms and any refund arrangements for that service will be set out in writing and agreed with you before you pay. Nothing on this website obliges you to purchase anything.
Questions
If you are unsure whether a charge relates to Riverdesk, ask us first. Email [email protected] or call +603 7890 2255 and we will clarify.